FAQ's
What format does my proof of purchase need to be in?
Please note your file should not be larger than 5 MB. You can upload the common standard JPG, PNG and PDF formats only.
Which products are included in the promotion?
The following products / families are included:
Mira Activate Dual Ceiling Fed Digital Shower - Pumped for Gravity
Mira Activate Dual Ceiling Fed Shower - High Pressure / Combi Boiler
Mira Activate Dual Rear Fed Digital Shower - High Pressure / Combi Boiler
Mira Activate Dual Rear Fed Digital Shower - Pumped for Gravity
Mira Apt ERD - Bar Valve
Mira Atom ERD
Mira Azora Dual (9.8 kW) Electric Shower
Mira Beacon Rear Fed Exposed Chrome Thermostatic Mixer Shower
Mira Coda Pro Dual Mixer Shower
Mira Decor Dual (10.8kW) Electric Shower
Mira Elite SE Dual (9.8kw) Electric Shower
Mira Event XS Thermostatic Dual Power Shower
Mira Evoco Bathfill & Dual Mixer Shower
Mira Evoco Dual
Mira Evoco Dual Bathfill Mixer Shower
Mira Form Dual Mixer Shower
Mira Honesty Dual Mixer Shower
Mira Jump Dual Multi-fit (10.8 Kw) Electric Shower
Mira Jump Dual Multi-fit (9.5 Kw) Electric Shower
Mira Miniluxe Dual Mixer Shower
Mira Minimal Dual Retail
Mira Mode Dual Bath / Shower (High Pressure / Combi)
Mira Mode Dual Bath / Shower (Pumped)
Mira Mode Dual Shower Ceiling Fed (High Pressure / Combi Boiler)
Mira Mode Dual Shower Ceiling Fed (Pumped)
Mira Mode Dual Shower Rear Fed (High Pressure / Combi)
Mira Mode Dual Shower Rear Fed (Pumped)
Mira Mode Maxim Ceiling Fed (High Pressure)
Mira Mode Maxim Ceiling Fed (Pumped)
Mira Mode Maxim Rear Fed (High Pressure Boiler)
Mira Mode Maxim Rear Fed (Pumped)
Mira Opero Dual Mixer Shower
Mira Platinum Dual Ceiling Fed - High Pressure
Mira Platinum Dual Ceiling Fed - Low Pressure
Mira Platinum Dual Rear Fed - High Pressure
Mira Platinum Dual Rear Fed - Low Pressure
Mira Realm Dual Mixer Shower
Mira Reflex ERD
Mira Relate Dual Mixer Shower
Mira Relate Dual Mixer Shower in Matt Black
Mira Sport Dual 9.8KW
Mira Sport Dual 9KW
Mira Sport Max Dual 10.8KW
Mira Sport Max Dual 9KW
Mira Sprint Dual 10.8kw W/C
Mira Sprint Dual 9.5kw W/C
Mira Vigour Thermostatic Dual Power Shower
When can I claim?
Claims can be made 30 days after date of purchase. All claims must be submitted before 60 days from date of purchase.
What format is the cashback in?
The cashback will be fulfilled via cheque or BACs payment. Please ensure when you fill out your personal details on the claim correctly. We are not liable for any cheques/BACs payments that do not have the correct details after submission.
Do I have to purchase my product online to receive my cashback?
Customers can purchase their product either online or in store, subject to stock availability.
How will I receive my cashback?
Your cheque will be posted via Royal Mail 2nd class or the cashback will be sent to your bank account via BACs transfer.
Can I submit my cashback request with the retailer I bought it from?
Customers must visit mirashowers.co.uk/cashback to redeem their voucher.
What happens if my cheque is lost in post?
If you do not receive your cheque within 28 days from your claim, please call 0344 372 7515 or email us helpdesk@mirashowerscashback.co.uk.
What happens if my voucher / cheque is not accepted at my bank?
Please call 0344 372 7515 or email us helpdesk@mirashowerscashback.co.uk
What is the returns policy?
Please refer to the place or purchase to learn about the returns policy as this may differ. Mira showers standard refund policy can be found via the following link:https://www.mirashowers.co.uk/delivery-returns/
When can I expect my cashback voucher?
Both forms of payments are usually sent within 3-5 working days from your claim however please allow up to 28 days from date of claim. Once your claim has been received, your cash back application will be processed to ensure that we have all of the necessary information to validate your claim and arrange payment.
We aim to make payments within 28 days of the validation of your claim. Missing or incorrect information risks delaying the validation and payment so please check that you have provided all of the necessary correct information.
What happens if the website crashes halfway through a claim?
You will need to resubmit your claim from the beginning.
Can I submit one request even if I’ve purchased from different retailers/websites?
You will need to submit a different claim for each invoice / receipt you have.
If I am an installer will I have to pass the voucher on to my customer or can I claim myself?
As an installer you have the option to claim this yourself or pass onto your customer. Please ensure you are familiar with the appropriate BIC / tax procedures.
How will I know if my claim is invalid due to incorrect or missing information?
You will receive an email once your claim has been verified or declined.
How will I know if my claim has been submitted?
You will receive an email once your claim has been successfully submitted.
Is it possible for me to apply for this promotion by post instead of on-line?
The option to apply for this promotion is online only. If you are experiencing any difficulties, please call 0344 372 7515 or email us helpdesk@mirashowerscashback.co.uk
I have ordered a product included within the promotion, but it will not arrive / be delivered until after the valid promotional dates have passed – can I still apply for this cash back promotion?
Please keep the order confirmation you have (which will be in the promotional dates) and send together with your proof of purchase when you fill in the claim.
Do I have to live in the UK or Ireland to participate in this particular cash back promotion?
Yes, this promotion is only open to residents of England, Northern Ireland, Wales and Scotland.
I was unaware of this promotion and I purchased a product a few weeks before / after the specified promotion dates. Can Mira Showers make an exception and authorise a cash back for my purchase?
We apologise that you have had this experience; however, you can apply for the promotion only if your product is purchased within the dates stipulated in the Terms and Conditions.
What is considered to be an acceptable proof of purchase?
For in-store purchases, we require a copy of your receipt showing payment and the necessary product information. This must include the date of the purchase. For online purchases, we require a copy of your invoice and the necessary product information. This must include the date of purchase.
I am experiencing problems when trying to register for this promotion online:
In some instances, this is down to the device you are trying to access the website from i.e. a mobile/smart phone, apple mac, other device etc. rather than a fault with the website itself. Please call 0344 372 7515 or email us helpdesk@mirashowerscashback.co.uk.